FAQs

SHIPPING:

  • A rate of $4 is charged to all Auckland orders below $100.
  • A rate of $8 is charged on all other regions for orders below $100.
  • All orders $100 and above are shipped free of charge.
    • We ship all orders with no signature required upon delivery.  Should you wish your order to be shipped with a signature required upon delivery this will be charged at a flat rate of $1 irrespective of your order value.
    • You can opt for Click and Collect at checkout.  Please advise us well in advance of arriving so that we can ensure someone is able to assist you with collection.  Please email us at hello@postingjoy.co.nz regarding collection of your order.
    • We endeavor to dispatch goods within 3 business days of receiving your order. Please note we do not ship orders on weekends or public holidays. All orders placed on a Friday will be shipped on the following Monday or Tuesday. You will receive email confirmation with a tracking number once your order has been dispatched.
    • Please note: these shipping times do not apply to pre-orders.
    • During peak seasons, please allow up to 3 business days for your orders to be dispatched.
    • Once dispatched, we ship on an overnight service to the North Island and 2-day service to the South Island.  Please note, that these are estimates only and peak seasons and weather disruptions can cause delays. 
    • For urgent orders, please contact us.  We will do our best to accommodate all urgent orders.
    • For international orders, please contact us for more information.

       We are able to ship any where around the world but please respect that international shipping is EXPENSIVE! We only charge what the postal service charges us.  We have provisioned $70 for the delivery charge, should the delivery fee be less than the amount charged, we will refund you.

    • Please ensure your shipping address is correct, we will not be held responsible for un-delivered orders due to incorrect delivery details.
    • Please note that these are estimated delivery times only and are not guaranteeing delivery dates. POSTING JOY LIMITED ACCEPTS NO RESPONSIBILITY FOR CUSTOM FEES OR POSTAL DELAYS.

    CLICK AND COLLECT:

    Click and collect is available at request.  Please contact us to arrange pick up. 

    PACKAGING:

    As a company that loves our natural and sustainably made products we also try to be environmentally minded throughout the process of delivering them to you.

    We reuse shipping boxes and filler as much as possible. These boxes and filler have already proved that they can do the job of safely transporting toys to us and are still in great condition to do the job again and bring toys to you.

    PRE-ORDERS:

    • If you order contains a pre-order item, the entire order will be processed and dispatched once the pre-order item is available. Your order will NOT be sent in multiple shipments.

    GIFT CARDS AND GIFT WRAP:

    • WE DO BOTH!  
    • All items are gift wrapped free of charge.
      • NOTE: Being an eco-conscious store we do NOT use traditional gift wrap but rather a jazzed up version of brown paper which is fully recyclable.  It will still look amazing - trust us!
    • We can include a personalised card and message with any order.
    • Gift cards available are e-cards and physical cards which can be posted on your behalf.
    • Physically posted gift cards below the free shipping threshold will incur a standard postage fee.